FREQUENTLY ASKED QUESTIONS

Find your answers here

Why should I work with Place Support Partnership?

We believe in providing greater value to all those we work with, whether you represent a local authority, a business improvement district or a trade organisation, we strive to make your business grow even further. Here is why you should join us: ▪️Honest, reliable and expert advice ▪️More time to focus on your business ▪️We are members of the Association Town Centre Managers (ATCM), Institute of Place Management (IPM), and accredited by The Good Business Charter (GBC). We are also certified Living Wage employers. ▪️We have engaged with thousands of small and medium enterprises (SMEs) to identify millions of pounds in savings.
I need business advice, who should I speak to?

Each of our Place consultants is a specialist with more than 10 years of experience providing reliable and practical business advice to local authorities, BIDs, and trade associations. If you need professional advice, get in touch here.
I'm struggling to reduce my energy consumption and my energy costs are simply too high, how can your Place Savings service help?

With our team of experts, we will review your energy bills and identify any discrepancies within them. We will notify you once we have concluded that you can save more with another energy supplier. With this information, we can help you switch to another supplier who is offering better rates as well as provide you with the tools and resources to reduce your energy consumption in a reasonable manner so that you can begin to save more on your bills. We understand the challenges you face with the current energy crisis which is why we aim to provide support to help your business grow during these uncertain times. If you would like for our professionals to review your bills, please send a copy to info@placesupportpartnership.com. We will get in touch with you as soon as possible.
Can I send your team a copy of my energy bills?

Yes. If you would like our team to provide a comprehensive analysis and breakdown of your bill, please email a copy to info@placesupportpartnership.com. We also have a WhatsApp Business Account, you can send your copies to 07822 010 331.
I would like my business to become more sustainable, do you have a programme that can help me achieve this?

We have developed a new sustainably-focused programme that will allow your company to work with our energy experts who will offer you with the resources you need to become a more sustainable business. For more information, visit https://www.placesupportpartnership.com/place-zero-programme
How can I stay up to date with your news?

We have a new monthly iPlace newsletter which will provide readers an overview of our progress. To subscribe, please head to our homepage and enter your details below in the Contact form. We are also present on Facebook, Instagram, LinkedIn, and Twitter.
How can I file a complaint?

We’re sorry if you feel you need to make a complaint as we strive to provide the best for our clients. If you need to get in touch with us, our advisors are here to help and resolve your issue. Our team of experts will ensure your query is resolved as soon as possible. To get started, please refer to the Complaints procedure below.